We want you to have the best possible experience when buying from Anderson & Garland Ltd. You will find our staff helpful and courteous. We aim to make buying as easy as possible.
If you have not bought with us before, we suggest you read the following frequently asked questions. Contrary to popular belief, buying at auction is a very straightforward procedure. If you require advice on any lot in any of our sales, please do not hesitate to contact us (you can email email@example.com, call us or use our contact form). We will advise you to the best of our ability on quality, condition, value or any other matter. Please just ask! We want you to be a regular visitor to our website who participates in our auctions and will be delighted to assist you in doing so.
If you require further information on item/s in an upcoming auction, please do not hesitate to contact a member of our staff by phone 0191 430 3000 or e-mail firstname.lastname@example.org - all of our contact details can be found on our staffing page. We can advise you on quality, condition, value or any other matter. Please just ask!
Printed catalogues are available from the Auction House and are currently priced at £10 for Fine Art sales. A catalogue subscription service is also available, please contact us for more details. Catalogue listings are offered for sale prior to our Town & County and Specialist sales, priced at £2 per copy. An illustrated catalogue of all sales will be published on our website and these will also appear on selected third party websites, where appropriate and at our discretion.
Prospective buyers are provided with every opportunity to view the broad range of items available, with specialist staff in attendance during viewing times at the Auction House or via e-mail to answer any questions. Public viewing takes place in the days leading up to each sale at Anderson House. See our Auction Calendar. Photographs of all lots are available on our website.
Care is taken to ensure that any statement as to authorship, attribution, origin, date and provenance is reliable and accurate. All such statements are opinion only and are not taken as statements or representations of fact. Bidders are strongly recommended to personally inspect the lot for which they intend to bid. Whilst every care is taken to photograph lots accurately, it is only possible to give approximate representations in our catalogues, on our website and elsewhere. Images are for general guidance only, and colours in particular will vary - especially when viewed on a screen. Bidders are directed to Item 2 of our conditions of sale and are advised to attend our viewing days. We cannot accept returns on the basis of inaccuracies caused by the limitations of photographic reproduction.
While an identification of damage is given in some instances, an absence of such advice does not imply the lot is free from defect. All condition reports whether verbal or in writing are given as a matter of courtesy and are statements of opinion. Condition reports are not exhaustive and may not encompass all defects. The Auctioneers will not be responsible for any defects not mentioned in condition reports. All prospective buyers are strongly advised to inspect any lot on which they intend to bid and fully satisfy themselves as to condition and accuracy of any description applied to a lot.
The purchaser shall pay the hammer price together with a buyer's premium of 20% of the hammer price plus VAT (24% inc. VAT). Please note that Anderson & Garland operate within the UK Auctioneers VAT Scheme therefore VAT is levied on the buyer's premium only (not the hammer price) except in special circumstances where a clear indication will be given.
Prospective buyers are required to register before the sale giving their full name and address, along with telephone and e-mail contact details. Additional information may be requested depending on the level of bidding to be undertaken and in some cases proof of ID and/or a bank reference may be required. Registration can be done via our website, or on sale day at reception and by email or telephone for absentee bids. Alternatively you can bid live via www.the-saleroom.com - registration must be done directly with them.
You can bid in person at the auction, by leaving a commission bid on our website prior to the sale, by telephone (in certain circumstances), or by leaving an absentee bid via email to email@example.com prior to the sale. Further information is given on each of these bidding methods below.
Telephone bids are only available for lots estimated at over £250. Lots which are bought for less than £250 via telephone bidding will incur a £10 (plus VAT) per lot charge. We only accept telephone bidding registrations up to the day prior to the lot in question going under the hammer. At the point of registration all new bidders will be required to submit proof of identification and address. This can be either a current driver's licence or ID card showing the registered address, or a passport together with a recent utility bill bearing the registered address which can be emailed to firstname.lastname@example.org. Only when this identification is received can the registration process be completed and your telephone line will then be secured for you. As the number of telephone lines are limited, early booking is recommended. (We also recommend that you leave an “emergency cover bid" in case we are unable to reach you by telephone). Please note - there are inherent dangers with telephone bidding; despite our best efforts, Anderson & Garland Ltd. may be unable to contact the intending bidder at the appropriate time. All such arrangements are therefore made entirely at the intending bidder’s risk.
Yes, you can place an absentee bid through our website, up to 30 minutes before the sale begins.
If you are unable to attend the sale in person and would like the Auctioneer to bid on your behalf, please complete an absentee bidding form and hand in to reception at Anderson House by 4.30pm the day before the sale commences. Alternatively you may submit your absentee bids stating the lot numbers and maximum bid on each Lot by email to email@example.com, by telephoning our team on 0191 430 3000. We will try to secure the item for you as reasonably as is allowed by other bids and the reserve price, if any. Commissions placed by telephone, fax or e-mail are made only at the buyer's own risk.
All books are sold on a non-returnable basis. We may be able to assist bidders who cannot attend our viewing days by providing general condition reports. These are intended as a guide only and no assumptions should be made concerning absolute condition or that all pages, illustrations, etc. are present. We cannot refund purchase on the basis that a book is incomplete even if a condition report was provided.
We ask tha all potential new bidders wishing to bid on a vehicle, please be aware that prior to the sale they will need to provide full ID in the form of a driving licence/passport and a copy of a utility bill.
Buyer's premium is 10% +VAT on the hammer price.
Agents buying on behalf of a third party must have written authority from their principal clearly stating their authorisation to bid.
We will also require a 10% deposit of the lower estimate at the time of registering, which can be made during the viewing period. If unsuccessful, then we will issue a refund immediately.
There will be no internet bidding on vehicles.
Our payment terms are that all purchases must be paid for and collected within 2 working days of a Town & County sale or within 5 working days of a Fine Art sale.
Buyers Premium will be charged at 20% plus VAT
Our payment terms Fine Art sales are five working days following the sale and for Town & County Sales and Specialist Sales two working days following the sale, methods of payment are bank transfer, credit/debit card, cash or bankers draft; cheques will be subject to full clearance through the banking system before collection of goods.
Payments by debit or credit card can be made in person or via our website www.andersonandgarland.com
Any invoices remaining unpaid by the end of the fifth working day after a sale will be subject to an administration charge of £20 and a storage levy of £1 per day per lot, plus VAT charged at the prevailing rate.
Please see our get in touch page for directions and opening times for collection at Anderson House. If you are instructing a third party to collect on your behalf, please give our team prior notice and ask you representative to bring ID documentation to enable us to verify them and execute properly the collection instructions. In the event that you are unable to collect in person, we are happy to facilitate the collection of your purchases. Our recommended shipper is Mailboxes Newcastle who provide a comprehensive and highly competitive service. Contact Andrew or Regan either by email to firstname.lastname@example.org or telephone 0191 222 0018. It is our strong recommendation that when customers are unable to collect their goods in person, they use a packing and shipping agent such as Mailboxes. All lots should be paid for and collected within our payment terms. Lots not paid for by this time will be removed to store at the purchaser's expense. No purchase shall be claimed or removed until it has been paid for and the transaction has been concluded. All purchases shall be paid for and removed by the end of the second working day after the sale, failing which the Auctioneer shall not be responsible if the same are lost, stolen, damaged or destroyed, all lots not so removed shall remain at the risk of the buyer and may be subject to a minimum warehousing charge of £1 per lot per day. If they are not paid for and removed within five days of the sale, the Auctioneer may re-offer them by auction or privately without notice to the buyer. Any liability which there may be on the part of the Auctioneer in respect of any loss, shall be restricted to a maximum of the price paid by the buyer of the lot. Buyers paying by cheque must allow for the full clearing process to take place before collecting goods.
In the event that our payment & collection terms are not met, we may without further notice re-offer purchased items for sale. Should there be a shortfall the original purchaser will be liable and damages sought.
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